The Management of SAPA OPERACIONES S.L. establishes the following Quality Policy, the implementation of which will facilitate the achievement of our objective of generating continuous growth in our operations through the creation of new products and services based on innovation for our customers, as well as the opening of new markets.

1. Customer Satisfaction

SAPA is focused on customer satisfaction (both external and internal) through products and services of the highest quality and reliability. SAPA must understand the current and future needs of its customers, providing competitive designs, products, and services in terms of time, cost, and performance that meet customer and market requirements and expectations, including those related to environmental and climate change issues.

2. Compliance with Requirements

SAPA is committed to achieving and maintaining an effective Quality Management System that complies with the requirements of UNE-EN ISO 9001:2015 and PECAL 2110: Ed. 4, /AQAP 2110: Ed. 4, as well as all applicable legal and regulatory requirements, including those related to environmental and climate change aspects.
With this commitment, suppliers are integrated into the commitment to quality, becoming another element in the customer service chain, based on the principle of mutual collaboration in the development of common interests.

3. Management Leadership

Management personally assumes leadership of Quality, ensuring the availability of the necessary resources and creating an internal environment in which the Quality Management System can operate effectively, quality objectives are established and reviewed, and staff are fully involved in quality and in achieving the organization’s quality objectives.

4. Staff Participation and Responsibility

People are the foundation of the organization, and their full involvement and development enables their capabilities to be fully utilized. SAPA cannot rely on constant control, which is why each SAPA employee must assume responsibility for the tasks that directly affect them in order to achieve customer satisfaction, with the full support of Management.

5. Excellence and Continuous Improvement

Excellence and Continuous Improvement of the effectiveness of the Quality Management System and the performance of activities is a permanent objective of SAPA. This improvement will be achieved through audit results, data and indicator analysis, corrective and preventive actions, and management reviews.
Efforts will be made to reduce nonconformities, with the resulting improvement in productivity and profitability. This requires each employee to improve their own work, ensure that the company’s processes are agile, efficient, and cost-effective, and establish actions and programs focused on prevention rather than correction.

Management will ensure that this Policy is communicated and understood within the organization, as well as periodically reviewed to ensure its continued alignment with the organization’s purpose and the needs and expectations of its customers.

Delegation of Authority

Ensuring the strict application of this Policy and guaranteeing it to Customers, Management will support the Quality Management Department with its authority throughout the entire scope of the mission entrusted to it, acting as Management’s Representative for all quality-related issues.